Two years, on every part
We make every set ourselves, so we stand behind all of it.
Last updated 11 October 2026
Every set comes with our warranty against defects in materials and workmanship, in normal home use in Australia, for the person who bought it. It runs for 2 years from the day your set is delivered or picked up.
What’s covered
Frame
2 years
A frame, weld or joint that cracks, breaks or fails.
Wicker and rope weave
2 years
Weave that unravels, splits or comes loose.
Cushions and fabric
2 years
Seams, zips and foam that fail.
Timber and table tops
2 years
Timber that splits, warps or comes apart.
What it doesn’t cover
- Normal wear and tear, and gradual fading or weathering from sun and rain.
- Damage from accidents, misuse, or use in a business or rental.
- Small differences in weave and colour - every set is hand-woven, and colours look a little different on every screen.
- Rust that starts from a chip or scratch in the frame coating that wasn't touched up, or from salt spray near the coast without the care below.
Looking after your set
- Rinse the frame and weave with fresh water and mild soap every few months - every few weeks if you're within a few kilometres of the sea.
- Touch up any chip in the frame coating with outdoor metal paint.
- Use a cover, or bring cushions inside, when the set isn't in use. Don't leave cushions sitting wet.
How to claim
Call or text 0485 666 879 or email hello@livesummers.com.au with your order reference and photos of the problem. We'll check it (from the photos, or by visiting) and repair it, replace the faulty part, or replace the set. We pay the cost of the repair or replacement, including any collection and delivery within our delivery area.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is given by Live Summers Outdoor Furniture (ABN 66 159 745 643), trading as Livesummers, Building B, 5 Packard Ave, Castle Hill NSW 2154 - phone 0485 666 879, email hello@livesummers.com.au. The benefits it gives you are in addition to other rights and remedies you have under a law in relation to the goods.